Privacy Policy for Power Flush Scotland

Last updated: May 2026

At Power Flush Scotland, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, request a quotation, book a service, or interact with us online.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable UK privacy laws.

1. Who We Are

Power Flush Scotland
10 Almond Crescent
Perth
Perthshire
PH1 3FB

Email: info@powerflushscotland.co.uk
Telephone: 01738 583897

Website: www.powerflushscotland.co.uk

For the purposes of data protection law, Power Flush Scotland is the “data controller” of your personal information.

2. What Information We Collect

We may collect and process the following personal information:

Your name
Email address
Telephone number
Property address
Information relating to your heating system
Boiler and radiator details
Appointment and booking information
Information submitted through contact forms
Marketing preferences
Website usage data, including cookies and analytics information
Social media interactions and messages

We only collect information necessary to provide our services and communicate with you effectively.

3. How We Use Your Information

We may use your information to:

Respond to enquiries
Provide quotations for power flushing services
Arrange appointments and engineer visits
Diagnose heating system issues
Carry out power flushing and related heating services
Maintain service records
Improve our website and customer experience
Send marketing communications where consent has been provided
Meet legal, insurance, or regulatory obligations

We only process personal data where we have a lawful basis to do so under UK GDPR, including consent, contractual necessity, legal obligations, or legitimate business interests.

4. Marketing Communications

If you choose to receive updates from us, we may occasionally send information relating to:

Heating maintenance advice
Seasonal reminders
Promotions or offers
Service updates
Business news

You can unsubscribe from marketing communications at any time by contacting us directly or using the unsubscribe link included in marketing emails.

We do not sell or trade your personal information to third parties.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and help us understand how visitors use our website.

These may include:

Essential website functionality cookies
Analytics cookies
Social media integration cookies

Where legally required, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings.

6. Third-Party Services

We may use trusted third-party providers to support our business operations, including:

Website hosting providers
Email providers
Analytics services
Social media platforms
Payment providers
Online booking or enquiry systems

These providers only process personal information where necessary to deliver their services and are expected to protect your data securely and lawfully.

7. How Long We Keep Your Information

We only retain personal data for as long as reasonably necessary for the purpose it was collected, including legal, tax, accounting, and service record obligations.

When information is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under UK data protection law, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to processing
Withdraw consent at any time
Request transfer of your data where applicable

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or disclosure.

However, no online transmission or storage system can ever be guaranteed completely secure.

10. External Links

Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes. Any updates will be posted on this page with a revised “last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact: